Enjoy Mystery Scoop is a lifestyle gift brand that curates thoughtful surprises and elegant items designed to make everyday life more special.

Yes, every product is brand new, inspected, and packaged with care before shipment. We never reuse or resell returned items.

Each item is carefully sourced from verified suppliers and goes through multi-step quality checks before packaging.
Our goal is to ensure every gift looks beautiful and feels special when received.

Absolutely! Each Enjoy Mystery Scoop box comes with premium packaging, making it a perfect ready-to-gift choice for friends, family, or yourself.

All items are randomly selected as part of the fun.

You can leave a note with your preferred styles or colors — we’ll try to match them if possible.

Yes! Enjoy Mystery Scoop ships to most countries worldwide with reliable logistics partners. Shipping rates and times may vary by region.

Let’s be clear — Mystery Scoop is all about surprises, and most orders are final. Still, we’ve built a fair policy to protect you:

1. Mystery Scoops = Final Sale
All items are randomly selected. We can’t offer refunds or exchanges based on personal preference (color, style, type, etc.).

Order notes are requests only, not guarantees.

2. Order Cancellations (12-Hour Window)
You may request a cancellation within 12 hours of placing your order.

However, once packing or video filming has started (even within 12 hours), cancellations are no longer available.

3. Damaged Items
If your item arrives damaged, contact us within 72 hours of delivery with photos or video.

We’ll offer a replacement in your next order or a partial refund for the damaged item.

4. Lost Packages
If your order hasn’t arrived within 35 days after dispatch, it’s considered lost.

You may choose a full refund or a free replacement.

The Limit
Apart from the situations above, refunds, returns, or exchanges are not available.

Thank you for your understanding — and for embracing the mystery ✨

Orders are usually processed within 3–5 business days. Standard delivery takes 5–15 business days, depending on your location.

Please take clear photos of the damaged items and contact our support team within 48 hoursof delivery. We’ll resolve the issue promptly.

You can reach us anytime via email: EnjoyMysteryScoop@outlook.com. Our team responds within 36 hours on business days.